These Terms and Conditions apply to your use of the Able Domestics website and every order placed with Able Domestics.
We are passionate about our customers, and do our best to make sure that you're happy. And so the following text sets out the terms and conditions that apply to your order in what we hope will be a straight-forward and customer friendly way.
1. Our contract with you
When you place a purchase order with able Domestics, you are offering to buy the product(s) from us. Once the purchase is complete. We will send you an order acknowledgement. However, your oder shall only be accepted by us once we recieve the order, and verify stock availability. Only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, there has been an error on the price, or our website has not been updated. Or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us. to avoid this, it would help if you contact us to check for availability.
We display our availability on the website with price and delivery details. We deliver hundreds of products each week and so our stock system is kept on a computer. Computers occasionally get it wrong. Or the site simply has not been updated. If anything does go wrong we will tell you as soon as we know and we will sort it out as quickly as possible for you.
We try to specify accurate dimensions for every product listed on our website. However, this does not include packaging. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us. or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
We accept most types offcredit/debit card. This includes Maestro, Delta, MasterCard or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, If there are any problems with receiving payment we will notify you.
We deliver large appliances to Postcodes in the north west of England, Small appliances are delivered by Royal mail and parcelforce. However, from time to time we may also need to use other delivery agents.
The products we sell are often big and heavy items, so there may be certain occasions when they may be unable to get it into your property. Steps, narrow corridors, radiators and restricted parking are all things that may hinder their ability to deliver. In these situations they may be able to offer delivery to the nearest point. If not we will attempt another delivery date or give you a full refund. Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. If youhave already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
All delivery deatails are set out clearly on the item description and the checkout page before you place your order.
The charges for additional services are clearly laid out in the disconnection & recycling and connection pages and will be displayed on the checkout page when you place your order.
Disconnection & Recycling
Disconnection is available for certain old appliances that are plumbed into water pipes and old cookers that are hard-wired electrical connection. at the moment we are not Gas Safe registered, and cannot therfor fit gas appliances. we are working on getting a team of gas engineers on board.
Connection and Installations
Connection is only available if it is possible. we do not drill holes, or supply and fit plumbing, or fit a ring main for your cooker.
We will not be able to connect your new items if:
Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
Any water supply needed cannot be isolated or is unsuitable.
Any drainage/waste facilities needed are unusable.
Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc
Alterations to existing plumbing and electrical are required.
Special conditions for Gas and Electric Inoltonstallations
At the moment, we are not able to fit gas appliances, But we will be in the near future, as we will take on a team of gas safe engineers, untill that time, we will deliver your appliance, and you will need to employ a gas safe engineer to fit it. We will not be held acountable for any costs fitting gas appliances.
We do no accept liability of any damage that might be caused to flooring when delivering moving or repairing appliances. It is up to you the customer to protect your flooring. So please make sure you talk to the engineers about this before work commences.
a) If you're not happy with your product or simply change your mind you can return it within 14 days of delivery and receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else. And so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Your refund will be made within 14 days of collection of the appliance.
b) items that are bought in error that are returned will incur a 15% handleing charge. The customer also pays return package costs.
To cancel a product and request collection please click here, or call 0161 865 8871. We'll collect your large appliance for a £20.00 charge within a reasonable time from when you cancel and on a day that suits you. Or you can drop it off at our shop.
Our 14 day cancellation policy also applies to any additional services you may have ordered.
As a consumer, you have legal rights in relation to products that are faulty or not as described. We are under a legal duty to supply products that are in conformity with this contract. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following: •Strikes, lock-outs or other industrial action; or •Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or •Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or •Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or •Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
Given that most people are honest and fair, we'll do what we believe is right and fair if we fail to comply with these Terms we'll hold our hands up if we do; in such circumstances we will be responsible for the loss or damage you suffer that us reasonably foreseeable. However the maximum we will pay out for food loss or any ancillary damaged items (excluding the cost of appliances themselves) will be £90.00.
Where we are installing products in your property, we will make good any damage to your property caused by us in the course of installation or performance. However, we shall not be responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us.
We only supply products for domestic and private use. You agree not to use products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
defective products under the Consumer Protection Act 1987.
We will use the personal information you provide to us to:
supply and deliver the products;
process your payment for such products; and
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not pass on your personal data to any other third party without your consent.